IT User Support

Whether you need fully outsourced IT support or specific services to complement your in-house team we can find a package to meet your needs.

For maximum value, our IT Support Packages provide a complementary mix of essential services including strategy, support, security applications and management reporting. Some example support packages are shown below.

We can IT Support you!

Bronze Support Package

Core Services

IT Helpdesk with 1 Business Hour ReponseEndpoint Security (PC AntiVirus + Patch Management)Email Security (Mailbox AntiVirus + AntiSpam)

Added Value

Annual Strategy MeetingStandard web hosting packageNext Business Day Onsite Response (Chargeable)Virus Removal Labour GuaranteePreferential T&M RatesBronze Reporting Package

  (Asset Register, Incident Report, Basic Health & Security Report)

Silver Support Package

Core Services

All the Services of the Bronze Package plus ...Backup and Disaster Recovery

Added Value

All the Added Value of the Bronze Package plus ...Six-monthly Strategy MeetingsData Recovery Labour Guarantee4 Business Hour Onsite Response (Chargeable)Silver Reporting Package

  (Bronze Reports plus Enhanced Heath & Security Report)

Gold Support Package

Core Services

All the Services of the Silver Package plus ...Inclusive Onsite Support (4 Business Hour Response)

Added Value

All the Added Value of the Silver Package plus ...Quarterly Strategy MeetingsGold Reporting Package

  (Siver Reports plus Advanced Heath & Security Report)